📘 Clipster – Buyer Protection Policy

Last Updated: 14 January 2026
Operated by Axxoraa Private Limited

1. Introduction

Clipster is committed to ensuring a safe, trustworthy shopping experience for all buyers. This Buyer Protection Policy outlines the safeguards, guarantees, and support mechanisms available to protect your purchases on Clipster Store.

2. Scope of Protection

2.1 What's Covered

• Products not received
• Products significantly not as described
• Defective or damaged products
• Wrong items received
• Counterfeit products
• Missing parts or accessories
• Quality not matching description

2.2 What's Not Covered

• Buyer's remorse (change of mind)
• Minor differences in color/size
• Products damaged by buyer
• Normal wear and tear
• Digital products or services
• Perishable goods after delivery
• Custom/made-to-order items (unless defective)

3. Payment Protection

3.1 Secure Payment Processing

All transactions are processed through:

• PCI-DSS compliant payment gateways
• Encrypted payment information
• Secure tokenization
• Fraud detection systems

3.2 Payment Hold Mechanism

For certain transactions, payments may be held until:

• Order is confirmed as delivered
• Return window expires (7 days)
• No disputes are raised
• Buyer confirms satisfaction

3.3 Unauthorized Transactions

If you notice unauthorized charges:

1. Immediately report to your bank/payment provider
2. Contact Clipster support
3. Provide transaction details
4. We'll assist in investigation and resolution
5. Product Quality Guarantee

4.1 Accurate Description Guarantee

Sellers must accurately describe products. If product differs significantly:

• You may return for full refund
• Seller bears return shipping
• Refund processed within 7 days
• May receive additional compensation

4.2 Defect-Free Guarantee

Products must be free from defects at delivery. If defective:

• Return for refund or replacement
• Seller responsible for return shipping
• Quick resolution priority
• May escalate to Clipster mediation

5. Delivery Protection

5.1 Timely Delivery Guarantee

If order not delivered within:

• 15 days beyond estimated date (domestic)
• 30 days beyond estimated date (international)
  You may:
• Cancel for full refund
• Request investigation
• Receive compensation if seller fault

5.2 Safe Delivery Guarantee

Products must arrive undamaged. If damaged:

• Do not accept delivery
• Take photos/video as evidence
• Contact support immediately
• Seller must replace or refund

6. Return & Refund Protection

6.1 Hassle-Free Returns

Standard return window: 7 days from delivery

• Easy return initiation through app
• Prepaid return labels for eligible cases
• Quality check by Eshopbox at pickup
• Refund within 7 days of return receipt

6.2 Refund Guarantee

If eligible for refund, you will receive:

• Full product price refund
• Any shipping charges paid
• Tax amounts refunded
• To original payment method

6.3 Refund Timeline Guarantee

• UPI: 24-48 hours
• Cards/Net Banking: 5-10 business days
• COD: 3-7 business days to bank account
• Clipster Balance: Within 2 business days

7. Dispute Resolution Process

7.1 Step-by-Step Resolution

1. Contact seller first- Most issues resolved directly
2. Open dispute- If unresolved within 48 hours
3. Clipster mediation- Provide evidence and details
4. Final decision- Within 7 business days
5. Escalation- To Grievance Officer if needed

7.2 Required Evidence

For dispute claims, provide:

• Order number and details
• Photos/videos of issue
• Communication with seller
• Delivery proof/documentation
• Any other relevant evidence

8. Fraud Protection

8.1 Seller Verification

All Clipster sellers undergo:

• Identity verification
• Bank account validation
• Document verification
• Background checks where applicable

8.2 Transaction Monitoring

• Real-time fraud detection
• Suspicious pattern analysis
• High-risk transaction review
• Automated security checks

8.3 Fraudulent Seller Action

If seller found fraudulent:

• Immediate store suspension
• Buyer refund processed by Clipster
• Legal action initiated
• Prevention of future registrations

9. Special Category Protections

9.1 Electronics Protection

• 7-day return window for defects
• DOA (Dead on Arrival) verification process
• Physical damage reporting within 48 hours
• Brand warranty support coordination

9.2 Apparel Protection

• Size/fit issues eligible for return
• Color mismatch protection
• Fabric quality guarantee
• Manufacturing defect coverage

9.3 High-Value Items

• Signature required on delivery
• ID verification for receipt
• Additional quality checks
• Enhanced dispute resolution

10. Compensation & Goodwill

10.1 When Compensation Applies

Clipster may offer compensation for:

• Significant delays caused by platform/seller
• Major description discrepancies
• Repeated issues with same seller
• Exceptional service failures

10.2 Compensation Forms

• Clipster Balance credit
• Discount coupons for future purchases
• Free shipping on next order
• Direct refund compensation

11. Privacy Protection

11.1 Information Security

Your personal information is:

• Encrypted in transit and at rest
• Access restricted to authorized personnel
• Not shared with sellers beyond necessary details
• Protected as per Privacy Policy

11.2 Communication Privacy

• Secure messaging system
• No sharing of contact details without consent
• Option to keep communications on platform
• Abuse reporting mechanisms

12. Emergency Support

12.1 Priority Support Channels

For urgent buyer protection issues:

• Email: support@clipster.co.in

**12.2 Response Time Commitment**

- **Critical safety issues**: Prioritized investigation within 24 hours

- **High priority issues**: Response within 24-48 hours

- **Standard issues**: Response within 48-72 hours

13. Policy Limitations

13.1 Monetary Limits

• Maximum claim per order: ₹50,000
• Annual claim limit per buyer: ₹2,00,000
• Compensation caps as per individual case
• Subject to investigation and verification

13.2 Exclusions

Buyer Protection does not cover:

• Items purchased outside Clipster platform
• Services or digital products
• Illegal or prohibited items
• Acts of God or force majeure
• Buyer negligence or misuse

14. User Responsibilities

14.1 Buyer Responsibilities

To qualify for protection, buyers must:

• Provide accurate shipping information
• Inspect products upon delivery
• Report issues within specified timelines
• Cooperate with investigations
• Maintain respectful communication

14.2 Documentation Requirements

• Keep order confirmation emails
• Save tracking information
• Take unboxing videos for high-value items
• Preserve product and packaging
• Document all communications

15. Policy Updates

15.1 Change Notification

• Major changes: 30-day advance notice
• Email notification to all buyers
• In-app announcement
• Updated policy date displayed

16. Contact & Support

Buyer Protection Team
Email: support@clipster.co.in

Emergency Contact
Email: support@clipster.co.in
Response: Within 4 hours

Grievance Officer
Mr. Sidharth Kumar Prasad
Email: legal@clipster.co.in
Response Time: 15 days

17. Compliance & Recognition

Clipster Buyer Protection complies with:

• Consumer Protection Act, 2019
• Consumer Protection (E-Commerce) Rules, 2020
• Indian legal framework for buyer rights
• International e-commerce best practices