1. 📘 Clipster – Families Policy (Google Play Compliance)

(Required for apps with content accessible to users under 18)

Last Updated: 14 January 2026
Operated by Axxoraa Private Limited

1. Introduction

Clipster is committed to providing a safe, positive experience for users of all ages, especially families and younger users. This Families Policy outlines our approach to content suitable for users under 18, parental controls, and compliance with Google Play Families Program requirements.

2. Age-Based Access Tiers

2.0 Age Gating at Download & Registration

- **Download Restriction:** Clipster is rated 13+ on Google Play Store

- **Registration Screening:** Users must enter birth date during account creation

- **Age Verification:** System validates age through entered birth date

- **Parental Consent:** Users 13-17 require parent email verification via OTP

- **Store Lock:** Store features remain locked until age 18 verification

2.1 Teen Mode (13-17 years)

• Automatic enrollment: All users 13-17 are placed in Teen Mode
• Parental verification required: Parent/guardian email verification via OTP
• Content restrictions: No mature/explicit content
• Feature restrictions:
  • No Vanish Mode
  • Cannot create Clipster Store
  • Cannot buy/sell products
  • Limited messaging capabilities
  • Enhanced privacy defaults
  • Content feed filtered for age-appropriateness

2.2 Adult Mode (18+ years)

• Full access to all features
• Ability to create Clipster Store
• Access to all content categories (with age restrictions where applicable)

3. Content Classification

3.1 Content Suitable for All Ages

• Educational content
• Family entertainment
• Creative/artistic content
• Sports and hobbies
• Non-violent gameplay

3.2 Age-Restricted Content (18+ only)

Content automatically age-restricted includes:

• Strong language or mature themes
• Simulated violence
• Suggestive content
• Controversial social/political topics
• Products/services requiring adult purchase
• Age restriction applied automatically based on:

  - User-reported age during registration

  - Content classification by moderators

  - User reports of inappropriate content

4. Parental Controls & Supervision

**4.1 Current Parent Controls**

Parents of teen accounts have access to:

- Account creation approval via OTP verification

- Content reporting and flagging

- Account deletion request capability

- Direct communication with safety team via support@clipster.co.in

- Enhanced safety settings (enabled by default for teen accounts)

*Note: Advanced parental dashboard features are in development and will be added in future updates.*

5. Advertising to Younger Users

5.1 Ad Restrictions for Teens

• No personalized advertising based on user activity
• No interest-based advertising
• No remarketing campaigns
• Limited ad categories only:
  • Educational products
  • Age-appropriate entertainment
  • Family-friendly services

5.2 Ad Content Standards

All ads shown to users under 18 must:

• Be appropriate for general audiences
• Not promote violence, weapons, or dangerous activities
• Not contain sexual content or strong language
• Clearly distinguish ad from organic content

6. Data Collection & Privacy for Minors

6.1 Limited Data Collection

For users under 18, we collect only:

• Basic account information (name, age, email)
• Parent/guardian contact information
• Essential usage data for safety purposes

6.2 No Data Sharing

We do not:

• Sell personal information of minors
• Share data with third parties for advertising
• Use data for behavioral profiling of minors

6.3 Parental Consent & Rights

Parents have the right to:

• Review personal information collected from their child
• Request deletion of child's information
• Refuse further collection or use
• Withdraw consent at any time

7. Educational Content Standards

7.1 EDSA (Educational, Documentary, Scientific, Artistic) Content

Content with educational value may be allowed even if containing sensitive topics, provided:

• Clear educational context is provided
• No graphic or harmful depictions
• Age-appropriate presentation
• Safety warnings where necessary

7.2 Learning & Development Features

Clipster supports:

• Skill-building content
• Creative expression tools
• Safe social interaction features
• Age-appropriate challenges and activities

8. Safety Features for Families

8.1 Reporting System

• Dedicated reporting for child safety concerns
• Priority review for reports involving minors
• Law enforcement coordination for severe cases
• Specialized child safety moderation team
• Training in child development and online safety
• Coordination with Indian cyber crime cells

8.2 Blocking & Restricting

• Easy blocking of unwanted interactions
• Restricted mode for filtering mature content
• Comment filtering options

8.3 Emergency Response

For immediate safety concerns:

1. Contact local authorities (100/112)
2. Report via in-app emergency feature
3. Email: support@clipster.co.in (Child safety concerns)
4. Compliance with Regulations

Clipster complies with:

• Google Play Families Policy Requirements
• COPPA (Children's Online Privacy Protection Act) principles
• India's proposed Digital Personal Data Protection Act
• Information Technology (Intermediary Guidelines) Rules, 2021

10. Parent Resources & Support

10.1 Parent & Family Guidance

Clipster is committed to providing a safe experience for families and younger users. Parents and guardians are encouraged to actively engage with their children about responsible and safe use of digital platforms, including content sharing, privacy, and respectful interactions.

Parents may contact Clipster for guidance related to:

• Online safety and responsible usage
• Privacy and account protection
• Reporting inappropriate or harmful content
• Teen Mode and age-appropriate features

10.2 Support Channels

For all parent, family, and child safety–related concerns, users may contact us through:

• Email: support@clipster.co.in
  (For parent support, family assistance, child safety concerns, and general safety issues)

Urgent legal or compliance-related matters may be directed to:

• Email: legal@clipster.co.in

10.3 Educational Resources & Partnerships (Planned)

• Working with child safety organizations
• Digital literacy resources in development
• Parent education materials being created

11. Policy Enforcement

11.1 Content Moderation

• Specialized team for family content review
• Age classification training for moderators
• Regular audits of age-restricted content

11.2 Violation Consequences

Accounts violating family safety policies may face:

• Content removal
• Age restriction application
• Feature limitations
• Account suspension or termination

11.3 Appeals Process

Parents or guardians may appeal decisions affecting their child’s account by contacting Clipster through the official support channel.

• Submit appeal to: support@clipster.co.in
• Response time: Within 7–15 business days
• Escalation: If unresolved, appeals may be escalated to the Grievance Officer in accordance with applicable laws.

12. Continuous Improvement

12.1 Feedback Mechanism

Clipster welcomes feedback from parents and families to improve platform safety and user experience. Feedback may be submitted through:

• In-app feedback and reporting tools
• Email: support@clipster.co.in

All feedback is reviewed and used to improve platform policies and safety measures.

12.2 Regular Policy Review

• Periodic review of child and family safety measures
• Review of compliance with applicable Indian laws and regulations
• Ongoing monitoring of platform risks and misuse trends

13. Contact Information

Clipster Support

For parent support, family assistance, child safety concerns, appeals, and general queries:

• Email: support@clipster.co.in
• Availability: Business hours (IST)

Grievance Officer (As per IT Rules, 2021)

• Name: Sidharth Kumar Prasad
• Company: Axxoraa Private Limited
• Email: legal@clipster.co.in
• Response Time: Within 15 (fifteen) days