📘 Clipster – Law Enforcement Request Guidelines
Last Updated: 14 January 2026
Operated by Axxoraa Private Limited
As a newly launched platform, we have not yet received law enforcement requests. These guidelines outline our commitment and planned processes. We will update with actual data and enhanced capabilities as we scale.
- Introduction
These guidelines outline the process for law enforcement agencies to request information from Clipster in accordance with Indian laws and regulations. Clipster is committed to cooperating with legitimate law enforcement requests while protecting user privacy and rights.
- Legal Basis for Requests
2.1 Acceptable Legal Instruments
Clipster will respond to requests made under:
- Court orders from competent courts in India
- Summons under Code of Criminal Procedure, 1973
- Notices under Information Technology Act, 2000
- Requests from designated officers under IT Rules
- Other valid legal processes under Indian law
2.2 International Requests
- Mutual Legal Assistance Treaties (MLAT) requests
- Letters Rogatory from foreign courts
- Requests through Indian central authorities
- Compliance with international agreements
- Designated Contacts
3.1 Primary Contact
Nodal Contact Person
- Name: Sidharth Kumar Prasad
- Email: nodalofficer@clipster.co.in
- Response Time: Within 48 hours for valid law enforcement requests
Emergency Contact
- For emergencies involving immediate threat to life:
- Email: legal@clipster.co.in
General Legal Inquiries
- For non-urgent legal matters:
- Email: legal@clipster.co.in
- Information Available
4.1 User Account Information
- Registration information
- Profile details
- Email addresses
- Phone numbers (if provided)
- IP address history
- Device information
4.2 Content Information
- Uploaded videos/images
- Comments and messages
- Search history
- Interaction history
- Store transaction details
4.3 Technical Information
- Server logs
- Access timestamps
- Location data (if provided by user)
- Technical identifiers
- Request Requirements
5.1 Required Information
All requests must include:
- Agency details: Name, address, phone, email
- Investigating officer: Name, designation, ID proof
- Legal basis: Specific law/section authorizing request
- User information: Clipster username, email, or other identifiers
- Specific information requested: Clear description of needed data
- Time period: Relevant dates and times
- Case details: FIR number, court case number, investigation details
5.2 Format Requirements
- Official letterhead of requesting agency
- Signed by authorized officer
- Clear, legible scan/PDF
- English or Hindi language preferred
- Contact information for follow-up
- Emergency Requests
6.1 What Constitutes an Emergency
- Immediate threat to life or serious physical injury
- Risk of terrorism or violent acts
- Child exploitation or abduction
- National security threats
6.2 Emergency Process
- Contact emergency line/email
- Provide emergency justification
- Submit formal request within 24 hours
- Verbal confirmation may be provided initially
6.3 Emergency Response Time
- Acknowledgment: Within 1 hour
- Initial information: Within 4 hours
- Complete response: Within 24 hours
- User Notification Policy
7.1 Standard Notification
We generally notify users about law enforcement requests unless:
- Prohibited by law or court order
- Would compromise investigation
- Would endanger someone's safety
- Involves child exploitation cases
7.2 Delayed Notification
- May delay notification for 90 days
- Extendable with court approval
- Notification provided after restriction lifted
7.3 No Notification Cases
- National security requests
- Child exploitation investigations
- Terrorist activity investigations
- When explicitly prohibited by court
- Preservation Requests
8.1 What We Preserve
- Account information
- Content data
- Communication logs
- Technical information
8.2 Preservation Period
- Standard: 90 days
- Extendable with court order
- Renewable upon request
- Deleted after period expires
8.3 Preservation Process
- Immediate action upon valid request
- Confirmation provided to requester
- No disclosure without legal process
- Regular status updates
- Production of Information
9.1 Format Provided
- Electronic format (PDF, CSV, etc.)
- Readable, searchable formats
- Metadata included
- Authentication documentation
9.2 Timeline for Production
- Emergency requests: 24 hours
- Standard requests: 7-10 business days
- Complex requests: 15-30 business days
- Bulk requests: As agreed
9.3 Costs and Fees
- No fees for standard requests
- Reasonable costs for extensive requests
- Advance estimate provided
- Payment terms as agreed
- Challenging Requests
10.1 User Challenges
Users may challenge requests through:
- Legal representation
- Court proceedings
- Formal objections to Clipster
- Privacy complaint mechanisms
10.2 Clipster's Right to Challenge
We may challenge requests that are:
- Overly broad or vague
- Not legally sufficient
- Contrary to user rights
- Not following proper procedure
11. Transparency Reporting
11.1 Transparency Commitment
- Clipster is committed to transparency regarding law enforcement requests.
- As a new company, we have not yet received any requests.
- In the future, we will publish a transparency report annually on co.in/transparency.
- All reports will use anonymized statistics to protect investigations.
11.2 Report Availability
- Transparency reports will be available publicly at co.in/transparency.
- Historical reports will be archived and accessible.
- Information will always be anonymized to protect ongoing or past investigations.
- International Cooperation
12.1 Cross-Border Requests
- Prefer MLAT process for international requests
- May accept direct requests in certain cases
- Subject to Indian laws and treaties
- Consultation with legal team required
12.2 Data Transfer Considerations
- Consider data protection laws
- Assess recipient country safeguards
- May require additional protections
- User notification where appropriate
- Training & Coordination
13.1 Law Enforcement Support
- Basic guidelines and request templates available online
- Email support for procedural questions
- Formal training programs planned as we scale
- Regular updates on legal requirements
13.2 Internal Training
- Regular staff training on legal requests
- Policy updates and compliance
- Emergency response drills
- Legal developments monitoring
- Record Keeping
14.1 Request Logs
We maintain records of:
- All requests received
- Actions taken
- Information provided
- Communications
- For minimum 2 years
14.2 Audit Trails
- Complete audit trails
- Access logs
- Modification records
- Security event logging
- Compliance & Legal Framework
15.1 Governing Laws
- Information Technology Act, 2000
- Code of Criminal Procedure, 1973
- Indian Evidence Act, 1872
- Proposed DPDPA
- International treaties
15.2 Regulatory Compliance
- IT Rules 2021 requirements
- RBI guidelines (for payment data)
- SEBI regulations (if applicable)
- Other sector-specific regulations
- Appeals & Complaints
16.1 Request Denial Appeals
If request denied, may appeal to:
- Higher authority in agency
- Competent court
- Designated appellate authority
- Clipster's legal team
16.2 User Complaints
Users may complain about:
- Improper information sharing
- Lack of notification
- Privacy violations
- Process failures
- Contact Information
17.1 Primary Contacts
- Nodal Officer (Law Enforcement Requests Only): nodalofficer@clipster.co.in
- Legal Department (Non-Emergency Legal Matters): legal@clipster.co.in
- Emergency Contact (Immediate Threats / Urgent Legal Matters): legal@clipster.co.in
✅ Notes:
- We’ve removed old Gmail addresses and replaced all with Clipster official emails.
- For emergencies, since you don’t have a separate “legal-emergency” account, you can use legal@clipster.co.in for now.
17.2 Physical Address
Axxoraa Private Limited
H.NO 70, Near Ram Mandir Main Road
Barajamda, West Singhbhum-833221
Jharkhand, India
17.3 Business Hours
- Standard requests: 9 AM - 6 PM IST, Mon-Sat
- Emergency: 24/7 availability
- Response within 24 hours guaranteed
- Policy Updates
18.1 Review Schedule
- Quarterly review of guidelines
- Annual comprehensive update
- Ad-hoc updates for legal changes
- Stakeholder consultation
18.2 Notification of Changes
- Email to registered law enforcement contacts
- Website updates
- Training material revisions
- Direct communication for major changes
- Acceptance & Acknowledgment
By submitting requests to Clipster, agencies acknowledge:
- Understanding of these guidelines
- Agreement to comply with requirements
- Respect for user rights and privacy
- Commitment to legal due process