📘 Clipster – Reporting & Blocking Policy

Operated by Axxoraa Private Limited
Last Updated: 14 January 2026

  1. Introduction & Purpose

Clipster, operated by Axxoraa Private Limited ("we," "us," "our"), is committed to creating a safe, respectful, and enjoyable environment for all users. This Reporting and Blocking Policy ("Policy") explains how users can report inappropriate content or behavior and how to block other users to maintain their personal comfort and safety on our platform.

This Policy works alongside our:

  1. When to Use Reporting & Blocking Features

2.1 Report Content When You See:

2.2 Block Users When:

  1. How to Report Content

3.1 Reporting Options Available:

  1. Report Videos, Clips, or Captures
  2. Tap the "⋯" (three dots)on the content
  3. Select "Report"
  4. Choose the appropriate category:
  5. Add optional details (recommended)
  6. Tap "Submit Report"
  7. Report Comments
  8. Press and hold the comment
  9. Select "Report"
  10. Choose reason category
  11. Submit report
  12. Report User Profiles
  13. Go to the user's profile
  14. Tap "⋯" (three dots)in top right
  15. Select "Report"
  16. Choose reason and submit
  17. Report Messages
  18. Open the conversation
  19. Tap the user's name/photo
  20. Select "Report"
  21. Choose reason and submit
  22. Report Store Listings
  23. Go to the product page
  24. Tap "⋯" (three dots)
  25. Select "Report Product"
  26. Choose from:

3.2 What Happens After You Report:

  1. Immediate:Report is logged with timestamp and user information
  2. Review:Our moderation team reviews within 24-72 hours
  3. Investigation:Content is examined against Community Guidelines
  4. Action:If violation found, content may be:
  5. Notification:You may receive a confirmation that action was taken (no specific details due to privacy)
  6. Follow-up:For serious violations, we may contact you for additional information

3.3 Anonymous Reporting:

3.4 Emergency Reporting:

For immediate danger or emergency situations:

  1. Contact local authorities first(Police: 100, Emergency: 112)
  2. Then reportthrough Clipster
  3. Email emergency reports to:

. For general safety concerns: support@clipster.co.in

.  For child safety emergencies (24/7): childsafety@clipster.co.in ✅

 

  1. How to Block Users

4.1 Blocking Methods:

  1. Block from Profile
  2. Go to the user's profile
  3. Tap "⋯" (three dots)in top right
  4. Select "Block User"
  5. Confirm your choice
  6. Block from Comments
  7. Press and hold the comment
  8. Select "Block User"
  9. Confirm
  10. Block from Messages
  11. Open the conversation
  12. Tap the user's name/photo
  13. Select "Block"
  14. Confirm
  15. Block from Search Results
  16. Find user in search
  17. Swipe left on their name
  18. Tap "Block"
  19. Confirm
  20. Manage Blocked List
  21. Go to Profile → Settings → Privacy → Blocked Users
  22. View all blocked users
  23. Unblock by tapping "Unblock"next to any user

4.2 What Happens When You Block Someone:

The blocked user CANNOT:

You CANNOT:

4.3 What Blocking Doesn't Do:

4.4 Temporary vs. Permanent Blocking:

  1. Reporting for Different Content Types

5.1 For Videos/Live Streams:

5.2 For Comments

5.3 For Messages

5.4 For Store Content

 

  1. User Responsibilities

6.1 Report Responsibly:

6.2 Block Responsibly:

6.3 False Reporting Consequences:

Repeated false or malicious reporting may result in:

  1. Warning:First offense
  2. Restrictions:Limited reporting abilities
  3. Suspension:Temporary account suspension
  4. Termination:Permanent account removal for severe abuse
  5. What We Do With Reports

7.1 Our Review Process:

  1. Automated Filtering:Initial screening for obvious violations
  2. Human Moderation:Trained team reviews each report
  3. Context Evaluation:Consider cultural, educational, artistic context
  4. Policy Application:Check against Community Guidelines
  5. Decision Making:Remove, restrict, or dismiss based on findings

7.2 Review Timeline:

7.3 Actions We May Take:

7.4 Transparency:

  1. Additional Safety Features

8.1 Privacy Settings:

Control who can:

8.2 Comment Filters:

8.3 Restricted Mode:

8.4 Teen Safety Features:

  1. Emergency Situations

9.1 If You're in Immediate Danger:

  1. Contact local authorities:Police (100) or Emergency (112)
  2. Preserve evidence:Screenshots, recordings
  3. Report to Clipster:Use emergency reporting
  4. Seek support:Contact helplines if needed

9.2 If You See Someone Else in Danger:

  1. Encourage them to contact authorities
  2. Report to Clipsterwith details
  3. Don't share publicly(could worsen situation)
  4. Provide support resourcesif appropriate

9.3 Mental Health Resources:

If you or someone is experiencing distress:

  1. Education & Prevention

10.1 Safety Tips:

10.2 Digital Literacy:

10.3 Parental Guidance:

  1. Feedback & Improvements

11. Feedback & Reporting Improvements

11.1 Suggesting Improvements

We welcome feedback on:

Email: support@clipster.co.in ✅ (all user feedback consolidated here)

11.2 Bug Reports

Report technical issues with:

Email: support@clipster.co.in ✅ (combine bug reports with general support)

11.3 Policy Suggestions

Suggestions for improving policies:

Email: legal@clipster.co.in ✅ (policy/legal suggestions directed to Grievance Officer)

 

12. Contact & Support (Updated)

12.1 Reporting Issues

12.2 Technical Support

12.3 Helpline

 

12.4 Response Times:

  1. Policy Updates

13.1 Update Notification:

We may update this Policy to:

You'll be notified via:

APPENDIX A: Quick Reference Guide

When to REPORT:

text

🚨 Immediate Report:

- Child exploitation

- Threats of violence

- Suicide/self-harm content

- Illegal activities

- Non-consensual intimate imagery

 

⚠️ Standard Report:

- Harassment/bullying

- Hate speech

- Nudity/sexual content

- Spam/scams

- Copyright infringement

- Misinformation

 

📝 Minor Report:

- Annoying behavior

- Disagreements

- Personal dislikes

When to BLOCK:

text

✅ Appropriate Blocking:

- Personal harassment

- Unwanted attention

- Comfort/safety concerns

- Repeated boundary violations

- Stalking behavior

 

❌ Inappropriate Blocking:

- Disagreements only

- Temporary annoyance

- Competitive creators

- Minor disagreements

Emergency Response Flow:

text

Step 1: Assess immediate danger

Step 2: Contact authorities if needed (100/112)

Step 3: Preserve evidence (screenshots)

Step 4: Report to Clipster

Step 5: Block user if safe to do so

Step 6: Seek support if affected

APPENDIX B: Platform-Specific Instructions

Mobile App:

  1. Report:⋯ → Report → Choose category → Submit
  2. Block:Profile → ⋯ → Block → Confirm
  3. Privacy:Profile → Settings → Privacy

Web Version:

  1. Report:Hover content → ⋯ → Report
  2. Block:User profile → ⋯ → Block User
  3. Privacy:Profile icon → Settings → Privacy & Safety

Teen Accounts:

  1. Enhanced reporting:Additional categories
  2. Parent notifications:Parents notified of reports
  3. Limited blocking:Some restrictions may apply

Store Users:

  1. Product reports:On product page
  2. Seller reports:On seller profile
  3. Transaction reports:Through order history

Document ID: CLP-REPORTING-2025-V1
Approved By: Safety Department, Axxoraa Private Limited
Next Review: 25 June 2025

This document is the official Reporting and Blocking Policy of Clipster, operated by Axxoraa Private Limited.

Axxoraa Private Limited
Registered Office: H.NO 70, Near Ram Mandir Main Road Barajamda, West Singhbhum-833221, Jharkhand
CIN : U62099JH2025PTC026425
GST: 20ABECA3380P1ZM
Website: clipster.co.in