Clipster – Unified Cancellation, Return, Exchange & Refund Policy

(Operated by Axxoraa Private Limited)

Last Updated: 14 January 2026

This Unified Policy combines the Cancellation Policy and the Returns, Exchange and Refund Policy into a single document for user convenience. It applies to all orders placed on the Clipster app or website ("Platform"), operated by Axxoraa Private Limited.

SECTION 1: CANCELLATION POLICY

This Cancellation Policy ("Cancellation Policy") applies to all orders placed on the Platform. This Policy outlines the circumstances under which an order may be canceled and how refunds, if applicable, will be processed.

1. Cancellation by the User

When can the User cancel an order?

• The User may cancel an order within 1 hour of placing itOR before the order status changes to 'Processing' or 'Shipped', whichever is earlier.

How can the User cancel an order?

1. Go to My Ordersin your Profile.
2. Select the order to cancel.
3. Click Cancel Order.
4. Choose a reason from the available options.

Valid Reasons for User Cancellation:

• Order placed by mistake or for testing purposes.
• Multiple orders for the same product accidentally placed.
• Expected delivery date is unacceptable (beyond 7 days).
• Need to change shipping or billing address (address not serviceable).
• Change of mind about the product before shipment.
• Found better price elsewhere (before shipment).
• Product size or color needs to be changed.
• Seller has not processed the order within 24 hours.

2. Cancellation by the Seller/Supplier

When can the seller cancel an order?

• Within 24 hours after the order is placedif not yet shipped.

Valid Reasons for Seller-Initiated Cancellation:

• Product is unavailable or out of stock.
• Unable to dispatch the order within promised timeline.
• Pricing error on the product listing.
• Shipping address not serviceable by their logistics.

3. Cancellation by Clipster

When can Clipster cancel an order?

• Clipster may cancel any order at any timefrom placement until delivery if policy violations are detected.

Reasons for Clipster-Initiated Cancellation:

• Delivery address is invalid or not serviceable.
• Delivery failed multiple times and product returned to seller.
• Product lost during transit.
• Payment not confirmed or failed for online payments.
• Incomplete or incorrect shipping/billing address.
• Supplier unable to dispatch due to force majeure (lockdowns, natural disasters).
• High risk of fraud or policy violation detected by system.
• Seller not compliant with Clipster's business policies.
• User involved in fraudulent activities.
• Cash on Delivery unavailable for the product category.
• Violation of Clipster's Terms of Service.

4. Refunds for Cancelled Orders

How will the User receive a refund?

• Refunds will be credited to the original payment method (bank account, UPI or other) used for the order.
• The refund will include the full amount paid, minus any payment gateway charges if applicable.
• In case of discrepancies, Clipster may request supporting documents (e.g., bank statement).

Discounts and Promotional Offers:

• Any vouchers, coupons, or promotional credits used for the canceled order will be reinstated to your accountif the cancellation is initiated by the seller or Clipster.
• If the user cancels the order, promotional benefits may be forfeited as per the offer terms.

Refund Timeline for Cancelled Orders:

5. Non-Cancellable Orders

The following orders cannot be cancelled once placed:

• Digital products or gift cards (once code is revealed).
• Custom-made or personalized products.
• Perishable goods (food, flowers).
• Products marked as "Non-Cancellable" on the product page.
• Orders already shipped or out for delivery.

6. Effect of Frequent Cancellations

• Users with high cancellation rates (more than 30% of orders) may face:
  • Temporary restriction from using Cash on Delivery.
  • Requirement to make advance payment for future orders.
  • Account review and potential suspension.

SECTION 2: RETURN, EXCHANGE AND REFUND POLICY

This Returns, Exchange, and Refund Policy ("Return Policy") applies to purchases made on the Platform. This Policy provides guidance on returning, exchanging, or requesting refunds for products purchased on the Platform, subject to applicable terms and conditions.

Important Note: All deliveries, returns, exchanges, and quality inspections are managed by our logistics partner Eshopbox on behalf of sellers. Clipster facilitates the process between buyers and sellers, but the ultimate responsibility for product condition, accurate descriptions, and timely refunds rests with the individual seller.

1. Return Window & Eligibility

Standard Return Window: 7 days from the date of delivery, unless otherwise specified on the product page.

At the time of purchase, product pages will indicate whether a product is returnable or non-returnable. Products marked as non-returnable cannot be returned unless otherwise allowed under exchange provisions. Products marked as returnable can be returned according to the conditions specified on the product page and this Policy.

Axxoraa Private Limited reserves the right to refuse returns in cases including but not limited to:

• Products sold under "final sale" or clearance promotions.
• Products not in original condition (used, damaged, altered, or missing tags/accessories).
• Products returned after the 7-day return window.
• Any abuse or fraudulent activity by the user, including high return rates or misuse of Platform policies.
• Products where hygiene is a concern (e.g., innerwear, cosmetics, earrings).

Products that are non-returnable may be eligible for exchange at the sole discretion of the seller. In some cases, a "call me back" option may enable a return if it is determined to be for a genuine reason.

2. Return Options

Certain products may have:

1. Wrong/Defective Item Return Option– applicable if the product is defective, damaged, wrong, or incomplete.
2. All-Issue Easy Return Option– allows users to return products for any reason, subject to payment of a premium where applicable.

All-Issue Easy Return:

• Eligible products can be returned for any reason at no extra cost.
• Available only for select products clearly marked with this option.
• Product must be in original, unused condition with all packaging intact.

Wrong/Defective Item Return:

• Products can only be returned if defective, damaged, incorrect, or incomplete.
• Return is free if the issue is the seller's fault (wrong size, wrong product, missing parts, defective product, etc.).
• If the issue is due to user error or buyer's remorse, return shipping may be charged to the buyer.

Verification for Returns:

• Product must be in merchantable condition with original packaging.
• Performance and quality of the product will be checked by Eshopbox personnel before processing returns.
• Returns failing the quality check will not be processed, and the product will be returned to the buyer.

3. Exchanges

• Exchange eligibility depends on stock availability, serviceability of address, and seller/platform metrics.
• Products cannot be exchanged for reasons like disinterest or minor quality issues that do not affect functionality.
• Exchange requests must be raised within the product's return/exchange window (7 days).
• Price differences between the original and exchanged product will be settled accordingly (additional payment required or refund issued).
• Once exchanged, the product cannot be exchanged again.

4. How to Return or Exchange Products

Returns:

1. Go to My Orders→ select the product → create a return request.
2. A Return IDwill be generated.
3. Ensure the product is in original packaging, unused, with all tags and warranty cards intact.
4. Eshopbox delivery agents will conduct a quality check at pickup. Returns failing the check will not be processed.

Exchanges:

1. Go to My Orders→ select the product → create an exchange request.
2. An Exchange IDwill be generated.
3. Prepare the product in original packaging, unused, with tags and warranty cards.
4. Eshopbox delivery agents will conduct a quality check. Exchanges failing the check will not be processed.
5. Returns & Replacement Policy for Electronics (Including Smartphones)

Device Issues:

• Manufacturing or technical issues will be addressed by the brand's authorized service center, per warranty policies.
• A valid service center report confirming the defect is required for replacement claims.

Dead on Arrival (DOA):

• Provide a DOA certificate from the authorized service center within 7 days of delivery.
• Submit an uncut, timestamped unboxing video showing the issue.

Physical Damage on Delivery:

• Replacement requires a clear, uncut unboxing video showing damage, recorded within 2 hours of delivery.
• Report must be made within 48 hours of delivery.

Refund Eligibility:

• Electronics, including smartphones, are eligible for refund if found defective, damaged, or not as described, subject to verification.
• If replacement is not possible, a full refund will be issued.

Additional Conditions:

• Replacement/refund requests must be raised within 7 daysof delivery.
• Original packaging, invoice, and all accessories must be retained and returned.
• Remove all personal data from electronic devices before return.

6. Common Guidelines for Return and Exchange

Products must:

• Be in original condition with all packaging, tags, and accessories intact.
• Be unused, undamaged, and unaltered.
• Be returned within the specified return window (7 days standard).
• Match the product information (IMEI, serial number, etc.) with records.
• Remove all personal data if the product is an electronic device.

7. Refunds for Returns & Exchanges

• Refunds will be credited to the original payment method once the return is received and verified by the seller.
• Discounts, offers, or promotions applied to returned products may be forfeited.

Refund Timelines:

Instant Refund:

• Available for COD orders only, once the product passes quality checks by Eshopbox.
• Refund may be delayed due to technical issues or errors by delivery agents.
• Instant refunds are not available for reseller-purchased products.

8. Seller Responsibilities

• Sellers are responsible for accurate product descriptions and images.
• Sellers must accept returns for products that are defective, damaged, or not as described.
• Refunds to buyers will be processed from the seller's earnings or security deposit.
• Sellers must cooperate with Eshopbox for pickup and quality checks.

SECTION 3: GENERAL PROVISIONS

1. Miscellaneous from Cancellation Policy

• Clipster reserves the right to modify, amend, or updatethis Policy at any time. Changes will be effective upon posting on the Platform.
• Users are responsible for periodically reviewing this Policy.
• For any questions regarding cancellations or refunds, contact: support@clipster.co.in
• This Policy should be read in conjunction with Clipster's Terms of Service and Return & Refund Policy.

This policy ensures clarity for Clipster users regarding cancellations and refund processes while aligning with Axxoraa Private Limited's operational standards and Indian e-commerce regulations.

2. Miscellaneous from Return Policy

• All claims are subject to Clipster/Axxoraa Private Limited's discretion.
• The Platform reserves the right to amend or update this Policy at any time.
• Users are responsible for reviewing the Policy periodically.
• For queries or disputes, contact: support@clipster.co.in This policy ensures Clipster and Axxoraa Private Limitedusers have clarity on returns, exchanges, and refunds, tailored to your Platform and Indian e-commerce regulations, in compliance with the Consumer Protection Act, 2019.