📘 Clipster – Seller Agreement

Last Updated: 14 January 2026
Operated by Axxoraa Private Limited

1. Introduction & Acceptance

This Seller Agreement ("Agreement") governs your use of Clipster Store as a seller. By creating a Clipster Store, you agree to be bound by this Agreement, along with Clipster's Terms of Service, Privacy Policy, and all other applicable policies.

2. Seller Eligibility

2.1 Who Can Sell

To become a Clipster seller, you must:

• Be at least 18 years old
• Have a valid Indian bank account
• Provide accurate personal/business information
• Complete identity verification when requested
• Comply with all applicable laws and regulations

2.2 Business Types Allowed

• Individual sellers (proprietorship)
• Registered companies (Private/Public Limited)
• Partnership firms
• LLPs
• One Person Companies

2.3 Prohibited Sellers

• Users with suspended/terminated accounts
• Minors under 18 years
• Entities on sanctions lists
• Previously banned sellers

3. Account Registration & Verification

3.1 Registration Process

1. Complete seller application form
2. Provide required documents:
   • PAN card
   • Aadhaar card (individuals)
   • GST certificate (if applicable)
   • Business registration documents
   • Bank account details
3. Pass identity verification check
4. Accept this Agreement

3.2 Store Creation

• Choose unique store name
• Upload store logo and banner
• Write store description
• Set up payment and shipping preferences
• List initial products

3.3 Account Security

• Maintain confidentiality of login credentials
• Enable two-factor authentication (recommended)
• Notify Clipster immediately of unauthorized access
• Regular password updates required

4. Product Listing Guidelines

4.1 Allowed Products

Sellers may list:

• Physical goods (clothing, accessories, home decor, etc.)
• Handmade/artisanal products
• Books and stationery
• Health and wellness products (with necessary approvals)
• Electronics and appliances

4.2 Prohibited Products

STRICTLY PROHIBITED:

• Digital goods, software, or downloadable content
• Weapons, firearms, ammunition, or explosives
• Drugs, narcotics, or controlled substances
• Adult content or pornography
• Counterfeit or pirated goods
• Stolen property
• Hazardous materials
• Live animals
• Human organs or body parts
• Recalled items
• Government documents or IDs
• Lottery tickets or gambling devices
• Products promoting hate or violence
• Digital goods, software, or downloadable content ❌
• Virtual items, subscriptions, or digital services ❌

4.3 Listing Requirements

Each product listing must include:

• Accurate, clear title
• Detailed description
• Multiple high-quality images
• Correct category selection
• Accurate specifications
• Clear pricing (including all taxes)
• Shipping information
• Return policy

4.4 Listing Quality Standards

• No misleading or false information
• No keyword stuffing
• No duplicate listings
• Professional product photography
• Complete attribute information
• Regular inventory updates

5. Pricing & Payments

5.1 Pricing Responsibility

Sellers are solely responsible for:

• Setting competitive prices
• Including all applicable taxes
• Clear disclosure of additional charges
• Compliance with Legal Metrology rules

5.2 Commission Structure

As per Clipster Monetization Policy:

• First 100 orders: 0% commission
• Orders 101+: 2% commission on order value
• Payment gateway charges: 1-2% (as per provider)
• GST on commission: 18%

5.3 Payout Process

• Payout schedule: Weekly (every Tuesday)
• Minimum payout: ₹500
• Payment method: Bank transfer (NEFT/IMPS)
• Processing time: 1-3 business days
• Hold period: First 5 orders held for 14 days

5.4 Deductions from Payout

Before payout, Clipster deducts:

• Platform commission
• Payment gateway charges
• GST on commission
• Refunds/returns from that period
• Chargeback amounts
• Any penalties or fines

6. Order Fulfillment

6.1 Order Processing

• Process orders within 24-48 hours
• Update order status promptly
• Communicate delays to buyers
• Cancel only for valid reasons (stock issues, pricing errors)

6.2 Shipping Requirements

• Use approved packaging materials
• Include invoice copy inside package
• Attach shipping label provided
• Hand over to Eshopbox as scheduled
• Maintain shipping records for 180 days

6.3 Inventory Management

• Maintain accurate stock levels
• Update inventory regularly
• Remove out-of-stock items promptly
• Fulfill orders in chronological order

7. Customer Service

7.1 Response Times

• General inquiries: Within 24 hours
• Order-related questions: Within 12 hours
• Return/refund requests: Within 24 hours
• Dispute resolution: Within 48 hours

7.2 Professional Conduct

• Polite and professional communication
• Timely resolution of issues
• Honest and transparent dealings
• Respect for buyer privacy

7.3 Review Management

• Do not offer incentives for positive reviews
• Do not harass buyers for reviews
• Respond professionally to negative reviews
• Address legitimate concerns publicly

8. Returns & Refunds

8.1 Return Policy Compliance

Sellers must:

• Accept returns as per Clipster Return Policy
• Process refunds within stipulated timelines
• Bear return shipping for defective/wrong items
• Conduct quality checks on returned items

8.2 Return Window

• Standard: 7 days from delivery
• Extended: As specified in listing
• Non-returnable: Clearly marked products

8.3 Refund Processing

• Initiate refund within 24 hours of return approval
• Provide refund reason to buyer
• Coordinate with Clipster for payout adjustments

9. Tax Compliance

9.1 GST Registered Sellers

Must:

• Provide valid GSTIN
• Charge appropriate GST rates
• Issue GST-compliant invoices
• File regular GST returns
• Maintain records for 7+ years

9.2 Non-GST Sellers

• Comply with local tax regulations
• Issue proper bills/invoices
• Maintain sales records
• Cooperate with tax authorities

9.3 TDS Compliance

Clipster will deduct TDS:

• When commission exceeds ₹50,000 annually
• Provide Form 16A for TDS certificates
• As per Income Tax Act provisions

10. Intellectual Property

10.1 Your Content

You retain ownership of:

• Product designs
• Brand names and logos
• Original content created by you
• Product photography

10.2 License to Clipster

You grant Clipster a worldwide, royalty-free license to:

• Display your product listings
• Promote your store and products
• Use your content for platform operations
• Archive content for legal compliance

10.3 Copyright Compliance

• Only list products you have rights to sell
• Do not infringe others' intellectual property
• Respect trademark rights
• Remove infringing content when notified

11. Performance Standards

11.1 Minimum Performance Metrics

• Order defect rate: <5%
• Late shipment rate: <10%
• Cancellation rate: <5%
• Positive review rate: >90%
• Response rate: >95% within 24 hours

11.2 Consequences for Poor Performance

• Warning for first violation
• Temporary store suspension for repeated issues
• Permanent termination for severe/persistent violations
• Review period: 30-90 days based on severity

12. Prohibited Seller Activities

12.1 General Prohibitions

• Creating multiple seller accounts
• Manipulating search results
• Fake orders or reviews
• Price fixing or collusion
• Circumventing Clipster systems

12.2 Communication Violations

• Sharing contact information to transact outside Clipster
• Spamming buyers
• Harassment or abuse
• Misleading claims or promises

12.3 Transaction Violations

• Failure to deliver after payment
• Shipping wrong/different items
• Overcharging buyers
• Refusing legitimate returns

13. Suspension & Termination

13.1 Grounds for Suspension

• Policy violations
• Poor performance metrics
• Customer complaints
• Legal/regulatory issues
• Security concerns

13.2 Grounds for Termination

• Repeated violations after warnings
• Fraudulent activities
• Legal non-compliance
• Harm to Clipster or users
• Failure to resolve suspension issues

13.3 Effects of Termination

• All listings removed
• Ongoing orders cancelled (with buyer notification)
• Final payout after 90-day hold period
• Data retention as per Privacy Policy

14. Dispute Resolution

14.1 Buyer-Seller Disputes

1. Direct resolution encouraged
2. Clipster mediation if unresolved
3. Provide evidence and documentation
4. Accept Clipster's final decision

14.2 Commission / Payment Disputes – Updated

• Submit to: support@clipster.co.in ✅
  (All seller/buyer disputes, commission or payment issues handled via general support)
• Include: Transaction details and evidence
• Resolution: Within 15 business days
• Escalation: If unresolved, escalated to Grievance Officer at legal@clipster.co.in ✅

15. Liability & Insurance

15.1 Seller Liability

Sellers are solely liable for:

• Product quality and safety
• Accurate descriptions
• Timely delivery
• Tax compliance
• Customer satisfaction

15.2 Insurance Recommendations

• Product liability insurance
• Shipping insurance for high-value items
• Business insurance as applicable
• Cyber insurance for online operations

15.3 Clipster's Limited Liability

Clipster is not liable for:

• Seller-buyer disputes
• Product defects or issues
• Shipping delays or damages
• Financial losses from platform use
• Third-party actions

16. Data Protection

16.1 Buyer Data

Sellers may only use buyer data for:

• Order fulfillment
• Customer service
• Legal compliance
• As permitted by Clipster policies

16.2 Data Restrictions

Do not:

• Share buyer data with third parties
• Use data for marketing without consent
• Store data beyond necessary period
• Violate buyer privacy rights

16.3 Security Requirements

• Secure storage of customer information
• Regular security updates
• Breach notification to Clipster
• Compliance with data protection laws

17. Policy Updates

17.1 Notification

• Major changes: 30-day advance notice
• Email notification to registered sellers
• In-app announcements
• Updated "Last Updated" date

17.2 Continued Use

Continued selling after updates constitutes:

• Acceptance of new terms
• Agreement to comply
• Understanding of changes

18. Governing Law & Jurisdiction

• This Agreement governed by Indian law
• Disputes subject to courts in Jharkhand
• Arbitration option for certain disputes
• English version prevails

19. Contact Information – Sellers (Updated)

• Seller Support / General Issues: support@clipster.co.in ✅
  (All user and seller inquiries, including orders, disputes, and general help)
• Payment & Commission Queries: support@clipster.co.in ✅
  (Handled internally via categories like [COMMISSION] — no separate email needed)
• Legal & Compliance: legal@clipster.co.in ✅
  (All legal, policy, and compliance questions from sellers)
• Emergency Issues: support@clipster.co.in ✅
  (Handled internally with priority flag; no separate “seller-emergency” email required)

Hours: 10 AM – 7 PM IST, Monday – Saturday
Response Time: Within 48 hours .

20. Entire Agreement

This Agreement, along with referenced policies, constitutes the complete understanding between seller and Clipster regarding Clipster Store usage.