📘 Clipster – Shipping & Delivery Policy

Last Updated: 14 January 2026
Operated by Axxoraa Private Limited

Introduction

This Shipping & Delivery Policy outlines the procedures, timelines, and responsibilities for order fulfillment on Clipster Store. By using Clipster Store, buyers and sellers agree to these terms.

Delivery Partner

All Clipster Store deliveries are handled by our logistics partner:
Eshopbox Logistics Pvt. Ltd.

Registered office: 5th Floor, Ambience Mall, Ambience Island, DLF QE, Gurugram, Haryana 122002, India
Customer support: support@eshopbox.com
Website: com

Seller Responsibilities

3.1 Order Processing Time

Standard orders: Process within 24-48 hours of order confirmation
Pre-order items: As specified on product page
Custom items: Timeline agreed with buyer at purchase

3.2 Packaging Requirements

Sellers must ensure:

Products are securely packaged
Include all accessories/components
Attach shipping label provided by Clipster
Follow Eshopbox packaging guidelines
Include invoice copy inside package

3.3 Handover to Eshopbox

Make products ready for pickup at agreed time
Provide complete, accurate package
Get pickup confirmation receipt
Update order status to "Shipped"

Delivery Timelines

4.1 Estimated Delivery Times

Metro cities: 3-5 business days
Tier 2 cities: 5-7 business days
Tier 3 cities & rural: 7-10 business days
Remote locations: 10-14 business days

Note: These are estimates; actual times may vary based on location and circumstances.

4.2 Service Areas

Eshopbox delivers to:

All Indian states and union territories
Select international destinations (coming soon)
Serviceability checked at checkout

Delivery Process

5.1 Tracking Information

Tracking number provided within 24 hours of shipment
Real-time tracking available in Clipster app
SMS/email notifications at key milestones

5.2 Delivery Attempts

First attempt: Primary delivery attempt
Second attempt: If first unsuccessful (24-48 hours later)
Final attempt: If second unsuccessful
After 3 failed attempts, package returned to seller

5.3 Failed Delivery Reasons

Incorrect/insufficient address
Recipient unavailable
Security/access restrictions
Refusal to accept delivery
Payment issues (COD orders)

Order Status Updates

6.1 Status Flow

Order Placed→ Payment confirmed
Processing→ Seller preparing order
Shipped→ Handed to Eshopbox
In Transit→ Moving through network
Out for Delivery→ Local delivery attempt
Delivered→ Successfully received
Returned→ Failed delivery/returned

6.2 Notification Schedule

Buyers receive notifications for:

Order confirmation
Shipping confirmation
Out for delivery
Delivery attempt
Successful delivery
Delivery exception

Shipping Charges

7.1 Calculation Method

Shipping charges are based on:

Pickup location (seller's city)
Delivery location (buyer's city)
Package weight and dimensions
Service type (standard/express)
Any special handling requirements

7.2 Free Shipping

As promoted by individual sellers
Minimum order value conditions may apply
Specific to product categories
Exclusions: bulky/heavy items

7.3 COD Charges

Cash on Delivery available for most locations
Additional 2% COD charge applied
Maximum COD limit: ₹50,000 per order

Delivery Exceptions & Issues

8.1 Address Correction

Minor corrections can be made before shipment
Major changes may require order cancellation
Contact support@clipster.co.in for assistance

8.2 Delivery Delays

Common causes of delays:

Weather conditions
Transportation strikes
Festive season volumes
Customs clearance (international)
Incorrect address

8.3 Lost or Damaged Shipments

If package is lost:

File claim within 15 days of expected delivery
Provide tracking details and proof
Clipster investigates with Eshopbox
Resolution within 15 business days

If package arrives damaged:

Do not accept damaged package
Take photos/video as evidence
Refuse delivery if severely damaged
Contact support immediately
International Shipping (Coming Soon)

9.1 Available Countries

Phase 1: UAE, USA, UK, Singapore, Australia
Phase 2: Canada, Germany, Japan, Saudi Arabia

9.2 Additional Requirements

Customs documentation
International shipping labels
Duties and taxes calculation
Extended delivery timelines

Pickup Services

10.1 Seller Pickup

Eshopbox contacts seller for pickup scheduling
Flexible pickup windows available
Multiple pickup attempts if missed
Contactless pickup options

10.2 Buyer Pickup (Click & Collect)

Select locations available
Notification when ready for pickup
Valid ID required for collection
3-day hold period

Special Handling

11.1 Fragile Items

Special packaging required
Additional insurance recommended
"Handle with Care" labeling
Extra shipping charges may apply

11.2 Perishable Goods

Temperature-controlled shipping
Express delivery required
Limited service areas
Buyer acknowledgment of risk

11.3 High-Value Items

Signature required on delivery
ID verification for recipient
Additional insurance
Special security protocols

Returns & Reverse Logistics

12.1 Return Pickup

Scheduled by Eshopbox upon return approval
Quality check at pickup
Return to seller's address
Return shipping charges as per policy

12.2 Exchange Delivery

New item shipped after return verification
Additional shipping charges may apply
Same delivery timelines apply

Liability & Responsibility

13.1 Clipster's Role

Clipster acts as intermediary:

Facilitates connection between seller and logistics partner
Provides tracking and notification systems
Assists in dispute resolution
Not liable for delivery delays or damages

13.2 Seller Liability

Sellers are responsible for:

Accurate product description
Proper packaging
Timely handover to logistics
Addressing delivery issues

13.3 Eshopbox Liability

As per Eshopbox terms:

Safe transportation of goods
Timely delivery attempts
Professional handling
Insurance coverage for lost/damaged items

Dispute Resolution

14.1 Delivery Disputes

Contact seller first for resolution
Escalate to Clipster support if unresolved
Provide evidence (photos, tracking, communication)
Clipster mediates final decision

14.2 Refund for Non-Delivery

If package not delivered within:

15 days beyond estimated date (domestic)
30 days beyond estimated date (international)
Buyer eligible for full refund

Policy Updates

15.1 Notification of Changes

Major changes: 30-day advance notice
Minor updates: Posted with new effective date
Continued use constitutes acceptance

Contact Information

Shipping Support
Email: support@clipster.co.in

Emergency Delivery Issues
Email: support@clipster.co.in
Response: Within 4 hours

Eshopbox Support
Email: support@eshopbox.com