**Last Updated: 14 January 2026**

**Privacy Policy for Clipster Store**

**A Product of Axxoraa Private Limited**

The Clipster Store e-commerce platform ("Store", "Platform", "Service") is made available to you by **Axxoraa Private Limited** and/or its affiliates (hereinafter referred to as the "Company", "We", "Us", or "Our"). We respect your privacy and are committed to protecting it through compliance with this Privacy Policy ("Policy").

This Policy describes:
1. The type of information the Company may collect when you access or use Clipster Store features
2. Our practices for collecting, using, maintaining, protecting, and disclosing that information

By accessing or using Clipster Store and/or registering for an account, you expressly agree to this Privacy Policy and consent to the Company's collection, use, disclosure, and retention of your personal information as described herein.

This Policy supplements the main Clipster Privacy Policy and governs all Clipster Store features, including buying, selling, and transaction processing. This Policy is incorporated into and read in conjunction with Our **Terms of Service**. All capitalized terms used and not defined in this Policy shall have the meaning ascribed under the Terms.

This Policy is an electronic record under Indian data privacy laws, including the **Information Technology Act, 2000**, and does not require any physical or digital signature.

We may update this Policy from time to time. Your continued use of the Services constitutes acceptance of such changes. Please review this Policy periodically for updates.

## 1. Applicability

This Policy applies only to information collected through Clipster Store features, including email, text, and other electronic communications sent through or in connection with Our e-commerce services.

This Policy **does not apply** to information you provide to or that is collected by any third-party services linked to or used in connection with the Platform. We encourage you to consult those third-party privacy policies directly.

## 2. Information We Collect

Clipster Store collects only the information necessary to process transactions, verify sellers, fulfill orders, and comply with applicable laws.

### 2.1 Information You Provide

**A. For Buyers:**
- Shipping Address
- Contact Phone Number (for delivery updates)
- Billing Information (for receipts)
- Order Preferences
- Delivery Instructions (optional)

**B. For Sellers:**
- Business/Store Name
- Business Registration Details
- GST Information & Tax Certificates
- Bank Account Details (for payouts)
- Business Address
- Contact Information
- Product Inventory & Pricing Details

**C. Payment Information:**
All payments are processed through secure third-party gateways. We do not store full credit card numbers or sensitive payment details on our servers.

### 2.2 Transaction & Order Information
- Order Details (products, quantities, prices)
- Transaction History
- Shipping & Delivery Information
- Tax Calculation Data
- Payout Records (for sellers)
- Customer Support Interactions

### 2.3 Device & Technical Information
To ensure secure transactions and prevent fraud, we collect:
- Device type (Android/iOS/Web)
- IP address
- Browser information (for web version)
- Transaction security logs
- Fraud prevention data

**We do not collect unnecessary device identifiers for Store features.**

### 2.4 Location Information
For delivery coordination, sellers and buyers manually enter their location/pin code. We do not automatically track or collect precise device location for Store features.

### 2.5 Information for Legal & Tax Compliance
- GST details (for sellers)
- Tax calculation records
- Business verification documents
- Transaction records (maintained as per statutory requirements)

## 3. Age Restrictions for Clipster Store

**Important:** While Clipster social features are available to users aged 13+ with parent verification, **Clipster Store features are strictly limited to users 18 years and older.**

- **Users aged 13-17:** Can use Clipster social features but CANNOT:
- Create a Clipster Store
- Sell products
- Make purchases
- Access seller tools
- View certain product categories

- **Users 18+:** Have full access to all Clipster Store features including Store creation, buying, and selling.

We verify age through date of birth provided during registration and may request additional verification for Store access.

## 4. How We Use Your Information

We use the information collected to:

1. **Process Transactions:** Process payments securely, generate invoices, manage order fulfillment
2. **Verify Sellers & Businesses:** Verify credentials, validate GST information, prevent fraudulent stores
3. **Coordinate Deliveries:** Share necessary information with logistics partners for order fulfillment
4. **Customer Support:** Resolve order issues, handle disputes, provide transaction support
5. **Legal & Tax Compliance:** Calculate and deduct GST, maintain financial records, comply with regulations
6. **Improve Store Features:** Analyze aggregated data to enhance user experience
7. **Fraud Prevention:** Detect suspicious activity, prevent payment fraud, protect accounts
8. **Communication:** Contact you regarding orders, store updates, policy changes (via email, SMS, or in-app notifications)

## 5. Legal Basis for Processing

We process your Store data based on:
- **Contractual necessity** — to process transactions and fulfill orders
- **Legal obligations** — for tax compliance and record-keeping
- **Legitimate interests** — for fraud prevention and service improvement
- **Consent** — for optional features and communications

## 6. Sharing of Information

Clipster Store only shares information when necessary for order fulfillment or as required by law.

### 6.1 With Logistics Partners
We share delivery information with **Eshopbox** and other delivery partners:
- Shipping address
- Contact number
- Order details
- Delivery instructions

### 6.2 With Payment Processors
We share transaction details with payment gateways:
- **Razorpay** — Payment processing
- **Google Play Billing** — In-app purchases
- Other payment gateways
Shared information includes: Transaction amount, Order ID, Basic account information

### 6.3 For Legal Compliance
We may share information when required by:
- Tax authorities (GST information)
- Law enforcement agencies
- Regulatory bodies
- Courts or legal processes

### 6.4 With Other Users (Necessary Only)
Buyers see seller's: Store name, Business information, Product details
Sellers see buyer's: Shipping address, Contact number, Order details

### 6.5 Third-Party Service Providers
We use trusted third-party services:
- **Payments:** Razorpay, Google Play Billing
- **Logistics & Delivery:** Eshopbox
- **Cloud Services:** Supabase (database and backend)
These services process limited data in accordance with their privacy policies and our security standards.

**We never share:**
- Your payment details
- Bank account information
- Personal identification documents
- Sensitive business data (except as required by law)

## 7. Cookies and Tracking Technologies

On the web version of Clipster Store, we use:
- Session cookies
- Security tokens
- Local storage for cart items

These help maintain your shopping session, remember preferences, and ensure secure checkout.

On the web version, users are informed about cookie usage and may manage consent through browser settings or cookie banners where required.

## 8. Data Security

We implement robust security measures for all e-commerce transactions:

**Payment Security:**
- All payments processed through PCI-DSS compliant gateways
- No storage of full credit card numbers
- End-to-end encryption for transactions
- Regular security audits

**Data Protection:**
- Encryption of sensitive data
- Secure server infrastructure
- Regular vulnerability assessments
- Access controls and authentication

**Fraud Prevention:**
- Real-time transaction monitoring
- Suspicious activity detection
- Automated fraud prevention systems
- Manual review of high-risk transactions

**Internal Security:**
- Limited employee access to transaction data
- Confidentiality agreements
- Regular security training
- Audit trails for all data access

**Data Breach Notification:**
In the unlikely event of a data breach affecting Store information, we will notify affected users and authorities as required by law, without undue delay.

## 9. Your Privacy Rights & Controls

You have control over your Store data on Clipster:

### 9.1 Managing Your Information
You can update:
- Shipping addresses
- Contact information
- Store details (for sellers)
- Product listings
- Payment methods

### 9.2 Transaction History
You can view:
- All past orders
- Transaction details
- Shipping status
- Invoices and receipts
- Payout history (sellers)

### 9.3 Data Export
You can request a copy of:
- Order history
- Transaction records
- Store performance data
- Customer interactions (sellers)

### 9.4 Account & Data Deletion
You can:
- Close your Store account
- Remove product listings
- Delete transaction history (subject to legal retention)
- Request complete data deletion

**Note:** Some data must be retained for legal/tax purposes even after account deletion.

### 9.5 Legal Rights
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data (subject to legal requirements)
- Object to certain processing activities
- Receive your data in a portable format
- Lodge complaints with regulatory authorities

To exercise these rights, contact our Grievance Officer at **legal@clipster.co.in**.

## 10. Data Retention & Deletion

Clipster Store retains information only as long as necessary:

### 10.1 Retention Periods
- **Transaction Records:** 7+ years (as per Indian tax laws)
- **Business Information:** 7+ years (as per statutory requirements)
- **Customer Support Data:** 2 years from resolution
- **Account Information:** While account is active + 7 years after closure

### 10.2 Deletion Process
When you delete Store data:
1. **Immediate removal** from active systems
2. **Archival** for legal requirements
3. **Secure deletion** after retention periods expire

**Note:** Some data must be retained for legal, tax, or dispute resolution purposes even after account closure.

### 10.3 Account Closure
When you close your Store account:
- Active listings are removed
- Pending transactions are completed
- Data is archived as required by law
- Personal information is anonymized where possible

## 11. International Data Transfers

Your Store information may be processed on secure servers located in India or other countries. We ensure protection through:
- Same security standards globally
- Legally compliant data transfer mechanisms
- Strict contractual agreements with processors

## 12. Third-Party Links

Our Platform may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to read their privacy policies when you leave our Platform.

## 13. Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Platform of any change in ownership or uses of your personal information.

## 14. Changes to This Policy

We may update this Policy as Clipster Store evolves. Material changes will be:
- Posted prominently on the Platform
- Communicated via email or in-app notification (for major updates)
- Effective 30 days after posting

The "Last Updated" date at the top indicates when this Policy was last revised. Your continued use after changes constitutes acceptance.

## 15. Grievance Redressal

### Grievance Officer
As required under Indian IT Rules, we have appointed a Grievance Officer:

**Name:** Mr. Sidharth Kumar Prasad
**Designation:** Grievance Officer
**Company:** Axxoraa Private Limited
**Registered Office:** H. No. 70, Near Ram Mandir, Main Road, Barajamda, West Singhbhum — 833221, Jharkhand, India
**Email:** legal@clipster.co.in
**Response Time:** We acknowledge grievances within 24 hours and resolve them within 15 days, as per applicable laws.

### For Store-Specific Support
**Email:** support@clipster.co.in
*For order issues, delivery problems, or store management questions*

### Nodal Contact Person (Law Enforcement Only)
**Name:** Mr. Sidharth Kumar Prasad
**Designation:** Nodal Contact Person
**Email:** nodalofficer@clipster.co.in
*This email is strictly for law enforcement, government authorities, and courts.*

## 16. Governing Law & Jurisdiction

This Privacy Policy shall be governed by and interpreted in accordance with the laws of the Republic of India. Any disputes arising under this Policy shall be subject to the exclusive jurisdiction of the courts in West Singhbhum, Jharkhand, India.

## 17. Contact Us

For any queries regarding this Privacy Policy or information handling:
**Email:** support@clipster.co.in
**Address:** Axxoraa Private Limited, H. No. 70, Near Ram Mandir, Main Road, Barajamda, West Singhbhum — 833221, Jharkhand, India

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**Note:** This Clipster Store Privacy Policy supplements the main Clipster Privacy Policy. For social features and general app usage, please refer to the main Clipster Privacy Policy.

This Privacy Policy supersedes any prior privacy policies related to Clipster Store.